InSnapRefund Policy
We want you to be happy with what you buy. Because the free version of InSnap is fully usable, you can try it before paying for anything. This policy covers InSnap Pro licenses and InSnap Cloud subscriptions purchased on this website through Lemon Squeezy.
1. InSnap Pro (one-time license)
Pro is a digital license delivered by email and available immediately, so purchases are generally final. We will refund or fix your purchase if:
- you can’t activate Pro or use it as described on our website, and we are unable to resolve it — contact us within 14 days of purchase;
- you were charged more than once for the same order; or
- a refund is required by the law that applies to you.
When a refund is issued, the license is deactivated and Pro features return to the free version.
2. InSnap Cloud (subscription)
You can cancel at any time and you keep access until the end of the period you already paid for. We don’t provide refunds for partial billing periods, except for duplicate or erroneous charges, or where the law requires it. Cancel before the renewal date to avoid being charged for the next period.
3. How to ask for a refund
Email support@insnap.app from the address you used at checkout and include your order number. We aim to reply within a few days. Approved refunds are returned to your original payment method by Lemon Squeezy, and may take several business days to appear.
4. Your statutory rights
Nothing in this policy limits any rights you have under mandatory consumer-protection law in your country. See also our Terms of Service.