Privacy Policy

Last updated: October 15, 2026

InSnap is built to be local-first: your screenshots, recordings and history stay on your computer. This policy explains the small amount of information we do handle — for licenses, accounts and the optional Cloud service — and your choices. In this policy, “InSnap”, “we” and “us” mean InSnap, who can be reached at support@insnap.app.

1. The short version

Screenshots, recordings, annotations, history and text recognition (OCR) are processed and stored on your device.
The free app and InSnap Pro need no account. We don’t run analytics, advertising or tracking in the app or on this website.
Files are uploaded only when you use the Share button with an active InSnap Cloud subscription.
We never sell your personal information.

2. Information that stays on your device

The following is created and stored locally and is not sent to us:

Captured images, screen recordings, GIFs and step guides, with their annotations.
Your capture history, including the name of the app and window title you captured and — if you leave “record source page address” on in Settings — the address of the web page that was open. You can turn this off or clear history at any time.
Text recognized from images (OCR). Recognition runs with models bundled inside the app; no image is sent to a server.
Your settings and hotkeys.

3. Information we collect, by feature

Feature	What we receive	Why
Buying Pro or Cloud	Your email address and order details (order ID, product, status) from our payment provider, Lemon Squeezy. We do not receive your card number.	To deliver your activation code, provide support and handle refunds.
Activating Pro	The activation code (stored only as a salted hash), a one-way hash derived from your computer’s hardware identifier, device name, platform, app version, your approximate country and a salted hash of your IP address.	To issue and renew your license, enforce the device limit, prevent code sharing and detect abuse.
InSnap Cloud account	Your email address, one-time sign-in codes and session tokens (stored hashed), and subscription status and storage usage.	To sign you in, provide the service and manage your subscription.
Uploading with Cloud	The files you choose to upload, plus their size, type, upload time and share-link settings (expiry; an optional password, stored hashed). Anyone with a link can open that file unless you set a password.	To store your files and serve your share links.
Update checks	A standard web request to our update server (IP address, app version and macOS version in the request, as with any download).	To tell you when an update is available and deliver it.
Support emails	Whatever you send us, including your email address.	To answer you.

This website sets no cookies and loads no analytics, fonts, scripts or trackers from third parties. Like any web host, our infrastructure provider (Cloudflare) processes technical request data such as IP address and user agent to deliver the site and keep it secure.

4. macOS permissions

InSnap may ask for Screen Recording, Accessibility, Input Monitoring, Microphone and Camera access. These permissions are used only on your device for the feature that needs them (see the download page). The data they provide is not transmitted to us.

5. Payments

Purchases are processed by Lemon Squeezy, which acts as the merchant of record. Lemon Squeezy collects and processes your payment details, handles taxes and sends receipts under its own privacy policy. We receive only the order information described above.

6. How we use information

To provide, secure and support InSnap, your license and the Cloud service.
To prevent fraud, abuse and unauthorized sharing of license codes.
To comply with legal, tax and accounting obligations.

We do not use your information for advertising and we do not build profiles about you.

7. Who we share it with

We use a small number of service providers (processors) to run InSnap:

Cloudflare — hosting, network delivery, database, file storage for Cloud, and email delivery of sign-in codes and license emails.
Lemon Squeezy — payments, taxes and receipts.

We may disclose information if required by law or to protect the rights, safety and security of our users and service. We do not sell or rent personal information.

8. How long we keep it

License records are kept while your license is valid and afterwards as long as needed for accounting, tax and legal obligations.
Sign-in codes expire after 10 minutes.
Cloud files are kept while your subscription is active. After it ends you have 30 days of read-only access, and files are deleted 90 days after the subscription ends.
Share links expire on the date you choose in the app (7 days by default, or never) and stop working when you delete the file or your subscription lapses.
Deleting your account removes your Cloud account, uploaded files and share links.
Infrastructure logs are kept by Cloudflare for its standard retention period.

9. Security

Connections to our services use HTTPS. Activation codes, sign-in codes and refresh tokens are stored only as salted hashes, and license tokens are digitally signed. No method of transmission or storage is perfectly secure, but we work to protect your information and fix problems promptly.

10. Your choices and rights

Depending on where you live (for example under the GDPR, UK GDPR or CCPA), you may have the right to access, correct, export or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise a right, email support@insnap.app. You can delete your Cloud account yourself under Settings › Account & License. We process information on the basis of contract (to provide what you purchased), legitimate interests (security and abuse prevention) and legal obligation.

You may also lodge a complaint with your local data-protection authority.

11. International transfers

Our providers operate globally, so your information may be processed in countries other than your own, including the United States. Where required, we rely on appropriate safeguards such as the providers’ standard contractual clauses.

12. Children

InSnap is not directed to children under 13 (or under 16 where the law sets a higher age), and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

13. Changes to this policy

We may update this policy as InSnap changes. We will change the “Last updated” date above and, for significant changes, tell you in the app or by email.

14. Contact

Questions about privacy? Email support@insnap.app.